Privacy Policy

Effective Date: April 4, 2026

1. Introduction

This Privacy Policy ("Policy") describes how Weniba ("Weniba," "we," "us," or "our") collects, uses, processes, and discloses your information, including personal data, in conjunction with your access to and use of the Weniba platform and its associated services (collectively, the "Services"). This Policy is intended to provide you with a clear understanding of what information we collect, why we collect it, how it is used, and the rights and choices you have. We are committed to safeguarding the privacy of our users and adhering to applicable data protection laws and regulations.

By accessing, registering for, or using our Services, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described in this Privacy Policy and our Terms of Service. This Policy is an integral part of our Terms of Service, and by agreeing to the Terms, you are also consenting to the practices detailed herein. If you do not agree with the terms of this Privacy Policy, you must not use our Services.

2. Applicability of This Policy

This Privacy Policy applies to all individuals who access and use the Weniba Services, including registered account holders, purchasers of services, and visitors to our public-facing websites ("Users," "you," "your"). This Policy governs the processing of personal data collected through the Services.

This Policy does not apply to the data processing practices of any third parties that we do not own or control. Furthermore, this Policy does not apply to the employment-related personal information of our employees, contractors, or other personnel. The handling of internal staff data is governed by separate internal policies and employment agreements. Our responsibility is limited to the data processing activities described within this document concerning our Users.

3. Information We Collect

In the course of providing our Services, we collect several types of information from and about our users, which are categorized as follows:

a) Personal Identification and Account Data: When you register for an account, we collect essential information required to establish and manage your profile. This includes your full name, a valid email address, physical billing address (including street, city, state, postal code, and country), and a contact phone number. This data is fundamental for identity verification, service delivery, billing, and for communicating important account-related notices.

b) Financial and Transactional Data: To process payments for our Services, we utilize secure third-party payment gateways. While we do not directly store sensitive payment details such as your full credit card number, our systems receive and maintain information related to your transactions. This includes transaction IDs, payment status, the type of payment method used, and secure payment tokens that facilitate recurring billing and account management without exposing your full financial details.

c) Technical and Usage Data: We automatically collect data generated from your interaction with our Services. This includes Internet Protocol (IP) addresses, browser type and version, device identifiers, operating system, and language preferences. We also log usage details, such as the features you use, the pages you visit, the time and date of your access, and referring website addresses. This data is crucial for network security, fraud prevention, analyzing service performance, and improving the overall user experience.

d) Communications Data: We retain all correspondence you have with us, including support tickets, emails, and live chat transcripts. This data, which includes the content of the communication and associated metadata (like timestamps), is used to provide customer support, resolve disputes, for quality assurance, and for training purposes to enhance our service quality.

4. Legal Basis for Processing Information

We only collect and process your personal data where we have a legal basis to do so under applicable data protection laws. The legal bases we rely upon include:

a) Performance of a Contract: A significant portion of our data processing is necessary for the performance of the contract between you and Weniba, as established by our Terms of Service. This includes processing your account data to create your account, your payment data to process transactions, and your service configuration data to provision and deliver the Services you have purchased.

b) Legitimate Interests: We process certain data based on our legitimate interests, provided that these interests are not overridden by your rights and freedoms. These legitimate interests include: improving and developing our Services, maintaining the security and integrity of our platform, preventing fraud, marketing our Services, and for our own administrative and analytical purposes.

c) Legal Obligation: We may be required to process your personal data to comply with a legal or regulatory obligation, such as maintaining financial records for tax purposes, or responding to a lawful request, court order, or subpoena from a government or law enforcement authority.

d) Consent: In specific situations, we may rely on your explicit consent to process your data. For example, we may ask for your consent to send you certain marketing communications. Where we rely on consent, you have the right to withdraw it at any time.

5. How We Use Your Information

The information we collect is used for specific, legitimate purposes that are essential for the operation and improvement of our business. These purposes include:

a) Service Provisioning and Delivery: To create and manage your user account, authenticate your access, and deliver the hosting, server, or other digital services you have requested.

b) Billing and Account Management: To process your payments, issue invoices, manage subscriptions and renewals, and handle any billing-related inquiries or disputes.

c) Customer Support and Communication: To respond to your inquiries, provide technical support, and send you critical administrative communications regarding your account, our Services, or changes to our policies.

d) Security, Fraud Prevention, and Compliance: To protect our platform and our users from security threats, to investigate and prevent fraudulent activities, and to ensure compliance with our legal obligations and company policies.

e) Service Improvement and Analytics: To analyze usage patterns, monitor the performance of our Services, gather demographic information, and conduct research and development to enhance our product offerings and user experience.

6. Sharing and Disclosure of Information

Weniba is not in the business of selling your personal information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your personal data with third parties without further notice to you, as set forth below:

a) With Third-Party Service Providers: We engage trusted third-party companies and individuals to perform functions on our behalf. These may include payment processors, fraud detection services, customer support tool providers, and marketing service providers. These third parties are provided with access to your personal information only to the extent necessary to perform their specific functions and are contractually obligated to maintain the confidentiality and security of your data.

b) For Service Fulfillment and Provisioning: The delivery of certain Services, such as domain name registration or the provisioning of hosting servers, necessitates sharing your information with our upstream partners, infrastructure providers, and domain registrars. For example, to register a domain, your name and contact information must be submitted to the appropriate domain registry. This data sharing is an essential component of the service you purchase.

c) For Legal Compliance and Protection: We may disclose your information to law enforcement, government officials, or other third parties if we are compelled to do so by a subpoena, court order, or similar legal procedure, or if we believe in good faith that the disclosure of information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our Terms of Service.

d) Business Transfers: In the event of a merger, acquisition, reorganization, bankruptcy, or other similar event, your personal information may be part of the transferred assets. We will notify you via email and/or a prominent notice on our website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

7. Data Retention Policy

We will retain your personal data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable tax and accounting laws), resolve disputes, and enforce our legal agreements and policies. Typically, this means your personal data will be retained for the duration of your active account with us and for a reasonable period thereafter.

Once the retention period expires, we will take steps to securely delete or anonymize your personal information. Data that has been anonymized may be used for statistical or analytical purposes indefinitely without further notice to you, as it can no longer be associated with you. Backup archives containing your data will be securely isolated and protected from any further processing and will be deleted in accordance with our backup rotation schedule.

8. Data Security

The security of your data is a top priority for Weniba. We have implemented a range of technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. We use industry-standard encryption protocols (such as TLS) to secure data in transit between your device and our servers. Sensitive data stored within our databases is encrypted at rest using strong cryptographic algorithms.

Despite our security measures, no method of transmission over the Internet or method of electronic storage is infallible. Therefore, while we use commercially reasonable efforts to protect your personal data, we cannot guarantee its absolute security. The security of your account also depends on you. You are responsible for keeping your account password confidential and for ensuring the security of the devices you use to access our Services. Any suspected breach of your account should be reported to us immediately.

9. Your Data Protection Rights (GDPR & Other Jurisdictions)

We are committed to ensuring you have control over your personal data. Depending on your geographical location and the applicable data protection laws, you may have the following rights:

(i). The Right to Access: You have the right to request copies of the personal data we hold about you.

(ii). The Right to Rectification: You have the right to request the correction of any information you believe is inaccurate and to have incomplete information completed.

(iii). The Right to Erasure (Right to be Forgotten): You have the right to request the deletion of your personal data, under certain conditions, such as when the data is no longer necessary for the purposes for which it was collected.

(iv). The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.

(v). The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, in a structured, commonly used, and machine-readable format, under certain conditions.

(vi). The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions, particularly where we are relying on legitimate interests as our legal basis for processing.

To exercise any of these rights, please submit a verifiable request to our support team at contact@weniba.com. We will respond to your request in accordance with applicable laws.

10. Notice to California Residents & "Do Not Sell"

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA). While these rights are similar to those listed above, we wish to be explicit: Weniba does not "sell" your personal information in the traditional or CCPA-defined sense of the word. We do not exchange your data with third parties for monetary or other valuable consideration for their own independent use. The sharing of data described in this policy is done exclusively for the purposes of providing and improving our Services, processing payments, and fulfilling our contractual and legal obligations. As we do not sell personal information, we do not offer an opt-out mechanism for the sale of data.

11. International Data Transfers

Weniba is a global company, and your information may be stored and processed in any country where we have facilities or in which we engage service providers. By using our Services, you understand and consent to the transfer of your information to countries outside of your country of residence, including the United States and India, which may have different data protection rules than those of your country. When we transfer personal data across borders, we take appropriate measures to ensure that your information is protected in accordance with this Privacy Policy and applicable data protection laws.

12. Changes to This Privacy Policy

We reserve the right to amend this Privacy Policy at our discretion and at any time. When we make material changes to this policy, we will post the updated notice on our website and update the policy's effective date. Your continued use of our Services following the posting of changes constitutes your acceptance of such changes. We encourage you to periodically review this page for the latest information on our privacy practices.

13. Contact Us

If you have any questions, comments, or concerns about this Privacy Policy or our data handling practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us.

Support Email: contact@weniba.com